Return Policy: Our return policy is a limited 14 day return policy. You must return any and all products within14 days from the day of documented receipt. Items that are damaged and /or otherwise defective may be returned within 30 days of documented receipt and mojotraders.com will reserve the sole right to refund or replace item at our discretion. To return an item you must first contact us at mojotradersonline@gmail.com to receive an RMA authorization code. A 20 % restocking fee will be assessed on all items that are returned for reasons other than defective, damaged or D.O.A. . Return Shipping is the responsibility of the buyer (unless defective, damaged or D.O.A.). All items must be returned in the exact condition received and in sealed original packaging wherever applicable. We will make every possible effort to fully and accurately document and describe the condition of the items. If you have any questions or concerns about the condition of an item, especially used items, artwork, collectibles, musical instruments or vintage posters, please contact me at mojotradersonline@gmail.com BEFORE you place an order ! We want our customers to be happy and know exactly what they are purchasing. We place a high value on providing excellent customer service.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us for return authorization and address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.